Shipping & Returns
Shipping: Most orders ship within 3-5 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact firstname.lastname@example.org for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.
The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days while USPS First class usually takes 2-5 business days. UPS Ground usually takes 1-5 business days. You should receive a shipping notification with tracking information once your order leaves our studio.
Returns: At wellwicks, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to wellwicks within 7 days of delivery.
Please contact our Customer Care team via email at email@example.com and we’ll help get the process started.